Customer Stories: Interview with Saana Vuoti

This interview is our initiative to get to know our users a little bit better. We want to hear about your experiences with WP Travel Engine. We want to share your stories with all our users.

To that end, we bring you an interview with Saana Vuoti, a contented user of WP Travel Engine, who will be sharing her journey and her thoughts on our product. Join us as we delve into Saana’s tale of transformation, all on her website!

Can you tell us about yourself and your travel business?

I am a travel addict and love to combine sports, activities and traveling. I love to travel for a purpose like a sports event or generally to have fun. That is something I want to share. I want to show to my customers how traveling can be eye-opening and how you should not always take everything so seriously even though you are an adult. So I organize package trips to sports events and fun events like Oktoberfest and other festivals.

When and how did you start your travel business?

Having my own travel agency was my dream from early on. I always thought I was born in the wrong century since who used travel agency services in the 2000s? So I gave up on that and got lost and was pursuing a career in finance. I had my own business at the same time, but it was about digital marketing, not traveling. Then during the pandemic, I realized that that is not what makes me happy, so one Friday morning, I woke up and decided I needed to quit. I did, and here I am. I found my niche in the travel industry, and it seems to work ok. My travel agency turns one this Spring.

What has been the biggest challenge you have overcome in your business?

How to get my first customer. Why would anyone send me excessive amounts of money when they don’t know me? But when that got done, I felt much better.

What advice would you like to give fellow travel business owners about running a successful travel agency?

Find your own niche, give something from yourself and work smart, not hard.

What must-have features in a travel website would you suggest to fellow travel business owners?

A blog for SEO purposes, good pictures and clear itineraries. Also, modern payment methods and multiple ways to contact you.

How did you hear about us?

I probably found you when Googling for the best travel agency theme for WordPress.

Why did you choose WP Travel Engine?

Because it looked nice, mostly.

What are the three things you love the most about WP Travel Engine?

  1. The customer service
  2. Easy set-up
  3. Functionality in general.

Which add-ons have you used, and how have they benefited you?

Payment gateways and fixed dates, at least. Without them, I would not manage to showcase my trips correctly.

How satisfied are you with our products/services?

Very satisfied. There are some things that do not work well, but I have reported them, and usually, things get fixed fast.

What suggestions do you have for improving our product and services and offering a better user experience?

More Finish payment methods LOL 🙂 Also, my site at least could load faster, but it is definitely something I should look at and not necessarily a theme/plugin issue.

On a scale of 1 to 10, please rate WP Travel Engine based on:

Support: 10

Tutorials and Documentation: 8

Features: 7

Design: 8

Usability: 9

Would you recommend our plugin to your friends or colleagues? (and why)

Yes, because it looks generally great and therefore makes your business look professional. The features are working, and the support is great.

Please share your brief testimonial about your experience with us and our products.

My general experience with the WP Travel Engine plugin has been good. Not everything is possible with the plugin, but the development and customer service team do their best to come up with workarounds.

Thank you, Saana, for sharing your story with us. We hope this inspires our readers.

If you have been using any of our free or premium themes and WP Travel Engine plugin for more than three months and want to share your story, please feel free to submit it here.

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