Help and Support Policy

We take great pride in offering timely and world-class support. We appreciate the opportunities to talk to you and get to know you.

Support is offered through our support tickets and email. We don’t offer phone, live chat or social media support. We encourage you to check plugin, extension and theme documentation before submitting any support requests.

Support Hours

We answer most of your questions within a few hours, and we do our best to answer all your questions by the next business day. Support is limited on weekends and holidays. The standard time zone of Nepal from Coordinated Universal Time (UTC) is +5:45. Our official support timing is from 11:15 PM – 7:15 AM EST.

What Our Support Covers

We only offer support for the products that we have developed. We would be happy to assist you with installing the plugins and themes and make them work as we promised.

We test our products before making them available to you. But, we are humans and we make mistakes. If you find any bug or issues in our plugins or themes, please report them to us. We will fix them as soon as possible and include them in the future updates.

We want our products to work for you, and we do our best to make that happen. If your problem isn’t directly related to our products, we will at least get you pointed in the right direction.

What Our Support Doesn’t Cover?

We don’t offer support for third-party products. If you’re having an issue with a third-party product, then we recommend you to contact the product author for the support.

The support also doesn’t cover custom development or customization depending upon the level of customization and the time it may consume.


Our support doesn’t include custom development or customization. If your plugin or theme doesn’t meet your requirement, feel free to contact us for customization via Customisation Service page.

WP Travel Engine reserves the right to amend our Help and Support Policy from time to time without prior notice. So, please make sure that you’re aware of the changes.