Support Ticket

We have created step-by-step video and text tutorials for WP Travel Engine. You will find answers to most questions in the below tutorials:

If you cannot find your answers to your questions, then please fill up the below form to submit your support ticket. Our support team will answer your questions as soon as possible.

Please make sure to update WP Travel Engine and its add-ons to the latest version before sending request for support. We regularly update our plugins fixing issues and adding more features. Most issues are caused when the plugins are not updated.

We answer most of your questions within a few hours, and we do our best to answer all your questions by the next business day. Support is limited on weekends and holidays. The standard time zone of Nepal from Coordinated Universal Time (UTC) is +5:45. Our official support timing is from 00:15 AM – 7:15 AM EST.

While submitting the support ticket, please explain issues with the help of a screenshot or video to make it visually clear. You can use Chrome extension Lightshot to take a screenshot and Loom for recording video(recommended) straight from your browser. It helps our support team to quickly identify the issues and provide you with a quick response.

We also have an active Facebook Community where lots of discussion happen. We encourage you to join.

If you have any feature requests, please fill the feature request form here.

Please note the average estimated time is 24 hours (business day).

  • Enter your website URL. If your issue can be seen on a specific page, please enter the URL of that page.
  • Please summarize your issue in 10 words or less.
  • Describe your issue or question. Please be brief, but share all necessary details.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.
    Upload screenshots to assist in solving your issue.