Customer Stories: Interview with Rachael Flynn

This interview is our initiative to get to know our users a little bit better. We want to hear about your experiences with WP Travel Engine. We want to share your stories with all our users.

If you have been using any of our free or premium themes/ add-ons for more than 3 months and want to share your story, please feel free to submit it here.

Today, we are sharing an interview with Rachel Flynn. She and her husband, John, offers different tour packages of Korcula Island on her website.

Please take some time to go through our tΓͺte-Γ -tΓͺte with Rachel, to explore her story.

1. Can you tell us about yourself and your profession?
I and my husband are originally from the UK and moved to Croatia in 2010. We live on a beautiful island called Korcula and run a food & wine tour company.

2. When and how did you start your first blog/website?
We started in April 2011 originally providing holiday accommodation before moving into tours.

3. How did you hear about us?
I was searching in Google for a good tour theme I could use as I was migrating the website to WordPress.

4. What made you choose WP Travel Engine?
I liked the look of WP Travel Engine and the functionality was ideal.

5. Can you please name 3 things you love the most about WP Travel Engine?
1. Great looking theme that is easily customizable
2. Simple to edit
3. Fantastic customer support

6. Which add-ons have you used, and how has it benefited you?
I haven’t used any yet.

7. In your opinion, what are the perks of using our plugin/ add-ons?
I haven’t used any add-ons.

8. Do you have any suggestions for us to improve our services and create a better user experience?
Maybe have an online chat option for quick questions?

9. What has been the biggest challenge you’ve overcome in your business?
This year has been the toughest since we started but I know we will overcome with the support of the travel industry and community.

10. What advice would you like to give fellow travel business owners about running a successful travel agency?
Know your why. Why did you start your travel business, how are you going to provide an excellent experience for your guests and flawless customer service? Once you really know that it will become easier to market your company and attract new customers.

11. On a scale of 1 to 10, please rate WP Travel Engine Themes/ add-ons based on:
Support: 10
Design: 9
Usability: 10
Features: 9
Documentation: 8

12. Would you recommend our themes to your friends or colleagues?
Yes because it is great value and straightforward to use.

13. Please share your brief testimonial about your experience with us and our products.
I would highly recommend WP Travel Engine as a theme for anyone’s travel website. It is easy to set up and there are a number of customizable options and add-ons so you can adapt it to your own needs. It looks fantastic so provides a very attractive website to customers which will help boost sales. And customer support is incredible. Quick & helpful responses every time.

Thank you, Rachel, for sharing your story with us. We hope this inspires our readers.

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