Customer Stories: Interview with Khem Raj Dhakal

This interview is our initiative to get to know our users a little bit better. We want to hear about your experiences with WP Travel Engine. We want to share your stories with all our users.

To that end, we bring you an interview with Khem Raj Dhakal, a happy user of WP Travel Engine, who will be sharing his journey and his thoughts on our product.

Join us as we explore Khem’s tale of transformation, all on his website!

Can you tell us about yourself and your travel business?

I have been working as a tour guide in the tourism and travel industry for the past five years. Last year, I decided to take the leap and establish my own business as a tour and trekking operator. Recognizing the importance of having a digital presence, I began exploring options to create a website for my business. However, I quickly realized that hiring IT professionals was financially out of reach, as the costs were pretty high, even for a basic website.

After some trial and error, I decided to take charge and build the website on my own. While researching online tutorials, I came across a helpful YouTube video featuring WP Travel Engine. The platform turned out to be incredibly easy to use, allowing me to create a fully functional website.

Within weeks, I received positive feedback from clients, which encouraged me to use WP Travel Engine’s tools and support to improve my services further.

When and how did you start your travel business? 

I officially launched my travel business a few months ago. Although it’s still early, the support and tools from WP Travel Engine have already shown promising results.

What has been the biggest challenge you have overcome in your business?

My biggest challenge was adapting my experience as a tour guide to the business side of things. Learning how to manage everything, from bookings to client interactions, took time, but I’m proud to say that I’ve overcome this hurdle.

What advice would you like to give fellow travel business owners about running a successful travel agency?

While I’m still early in my journey, I can confidently say that embracing digital tools is essential.

Even if you don’t have technical expertise, investing in plugins like WP Travel Engine can help you grow and thrive in the digital space.

What must-have features in a travel website would you suggest to fellow travel business owners?

A travel website should focus on user experience and meeting client needs. Here are some must-have features:

• Detailed trip pages with key information
• Quick-reference trip facts
• Options for extra services and add-ons
• Client reviews for credibility
• Seamless booking functionality
• Chat support or auto-replies
• Categorized itineraries
• Advanced search capabilities
• Secure and smooth payment options
• Integrated social media contact (e.g., WhatsApp, Viber)

These features create a user-friendly and efficient website, which is essential for success.

How did you hear about us?

I came to know about WP Travel Engine from YouTube video tutorials.

Why did you choose WP Travel Engine?

I chose WP Travel Engine because of its user-friendly interface and advanced and continuously updated features.

Despite my lack of coding knowledge, I’ve been able to utilize its full potential with just a bit of guidance from the WP Travel Engine support team.

What are the three things you love the most about WP Travel Engine?

User-Friendly Interface: Even non-technical users can easily build and manage websites.

Comprehensive Features: The platform includes essential tools like trip pages, itinerary management, and social media integration.

Exceptional Support: The support team provides prompt, effective assistance, ensuring users make the most of the platform.

Which add-ons have you used, and how have they benefited you?

I am utilizing add-ons such as fixed trip starting dates, extra services, group discounts, partial payment options, itinerary downloads, social proof, legal documents, and trip reviews.

I believe these features significantly enhance my website’s functionality and make it more user-friendly.

How satisfied are you with our products/services?

So far, I am extremely satisfied.

What suggestions do you have for improving our product and services and offering a better user experience?

I would love to see a chat messenger add-on to send automated messages to website visitors.

On a scale of 1 to 10, please rate WP Travel Engine based on:

• Support: 9
• Tutorials and Documentation: 9
• Features: 10
• Design: 8
• Usability: 10

Would you recommend our plugin to your friends or colleagues? (and why)

Absolutely! I would recommend it to anyone, especially those without technical expertise. Its ease of use, comprehensive features, and customizable add-ons make it a great choice for travel businesses.

Please share a brief testimonial about your experience with us and our products.

As someone who transitioned from being a tour and trekking guide to running my own travel business, establishing a professional online presence was one of my top priorities. The high costs of hiring developers and my lack of technical knowledge initially held me back.

That’s when I discovered WP Travel Engine, and it has been a game-changer for me. Its intuitive interface allowed me to build and manage my website independently. The support team was instrumental in guiding me, and I’ve been able to integrate add-ons like trip starting dates, extra services, and partial payments to enhance the website’s functionality.

Since launching, I’ve received positive client feedback, which has boosted my confidence and motivated me to keep improving my services. WP Travel Engine has not only helped me establish my business but also given me the tools to succeed in a competitive industry.

I highly recommend it to anyone starting or expanding their travel business.

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Thank you, Mr. Khemraj, for sharing your story with us. We hope this inspires our readers.

If you have been using any of our free or premium themes and the WP Travel Engine plugin for more than three months and want to share your story, please feel free to submit it here.